Your satisfaction matters to us. If something is wrong with your order, we will make it right.
Eligible cases
- Damaged or broken product received
- Wrong item or wrong variant received
- Product defective on arrival
How to claim
Contact us within 7 days of delivery on WhatsApp +92 313 1779399 or email hoormart.pk@gmail.com with your order number, clear photos and an unboxing video.
Conditions
- The product must be unused, with all original packaging and accessories.
- Change-of-mind returns and damage caused by misuse are not covered.
Resolution
After we verify the claim, we will send a replacement or issue a refund (bank transfer, JazzCash or Easypaisa) within 3–7 working days.