Shipping policy

Shipping Policy – Hoor Mart

Thank you for shopping with Hoor Mart. We aim to deliver your order safely and on time.

Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time
Delivery usually takes 3–7 business days depending on your location within Pakistan.

Shipping Charges
Shipping charges may vary depending on the product, weight, and delivery location. The final shipping cost will be shown at checkout.

Order Tracking
Once your order is shipped, you may receive a confirmation message or call with delivery details.

Delivery Areas
Hoor Mart delivers to all cities across Pakistan.

Delivery Issues
If there is any delay or issue with your order delivery, please contact us and we will assist you as soon as possible.

Contact Information
Store Name: Hoor Mart
Phone: 0310 4272326
Email: hoormart.pk@gmail.com

Thank you for choosing Hoor Mart.

FAQ's

How do I place an order?+

Browse our products, add them to cart, and proceed to checkout. Fill in your details, select a payment method, and confirm your order.

Is Cash on Delivery (COD) available?+

Yes, we offer Cash on Delivery as well as online payment options.

How long does delivery take?+

Orders are processed within 24 hours and delivered within 3–7 business days depending on your location.

Can I return or exchange a product?+

Yes, we have a 7-day return and exchange policy for unopened and unused products in original packaging.

How will I know my order is confirmed?+

You’ll receive an order confirmation email (and SMS if available) with your order number and delivery details.

Is my information safe?+

Yes, we use secure payment gateways and never share your personal details with third parties.

What if my item is damaged?+

Please contact us within 48 hours of receiving a damaged item and we’ll arrange a replacement or refund.

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